hearlog
Contact Us
Have questions, feedback, or need support? We're here to help.
Response Time
We typically respond to all inquiries within 24-48 hours during business days.
Frequently Asked Questions
Quick answers to common questions
How does AI transcription work?
Hearlog uses Google's Gemini AI technology to convert your audio into text. The AI analyzes speech patterns, context, and language to provide accurate transcriptions in 50+ languages.
What audio formats are supported?
We support most common audio formats including MP3, WAV, M4A, WEBM, OGG, and more. Audio is automatically compressed and optimized for processing.
How is my data protected?
We use enterprise-grade encryption for all data. Your audio files and notes are stored securely and only accessible by you. You can delete your data at any time.
Is there a limit on recording length?
A free account takes 30 seconds to create — no credit card needed. Enjoy unlimited recording with automatic 5-minute segmentation for optimal processing.
Can I export my transcriptions?
Yes! You can export your transcriptions and summaries as PDF, Word documents, or copy them directly. All your data belongs to you.
What languages are supported?
Hearlog supports 50+ languages for transcription and translation, including English, Spanish, French, German, Chinese, Japanese, Arabic, and many more.
Privacy & Security Inquiries
For questions about data privacy, security practices, or to exercise your data rights (access, deletion, portability), please include "Privacy Request" in your email subject.
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